Policy Acceptance and Governing Laws
 Any purchase made signifies acceptance of this policy.
 This Return and Exchange Policy will be governed by the laws of the State of Kentucky.

Returns are simple and easy. We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items within 30 days of the date on your receipt, you may return products that: 
(1) Are not opened 
(2) Are in their original packaging 
(3) Have original manufacturer information 
(4) Are not used, installed, or disassembled 
(5) Are not damaged due to incorrect installation 
(6) Do not having missing parts, hardware or instructions
(7) Returned items must be able to be resold - Use a shipping label or shipping box. If you write the shipping address on the outside of the item or its box then the item cannot be resold and it will be returned to you.

(A)

All non-defective returns are subject to a restocking fee of 15% and the shipping charges must be paid by the consumer. Any product cancelled after it has been shipped or delivery is refused will be subject to a 15% restocking fee and the shipping costs to the customer.

(B)
A Return Merchandise Authorization (RMA) number must accompany all returns.  To request your RMA #, please call 859-887-2825.

(C)
If your return comes back to you:
For Security reasons any item(s) not ordered by this company or any delivery not having a RMA number clearly visible on the shipping label of the package will not be accepted - it will be refused and returned. Authorized returns must be returned with prepaid shipping and received within 30 days of the date on your receipt - no exceptions.

(D)
Returned/exchanged merchandise that arrives at Doc's Mustang after the 30 calendar days return/exchange period has elapsed (see previous paragraph), will not be accepted and will be returned to sender, no exceptions.

(E)
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a refund will be issued. The cost of return shipping will be refunded only in those instances that the return is a result of our error. All returns are subject to a  15% re-stocking fee unless they are the result of our error.. 

(F)
Items incorrectly shipped to Doc's Mustang will not be returned. Items not purchased from Doc's Mustang will not be accepted.

Refunds
(G)
We will issue a refund for returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.

Damaged Products
(H) All Orders leave us in good condition. Damages are the shippers responsibility. You must open the box(es) and inspect the product(s) BEFORE you sign for it. Once you sign for a truck line delivery you've accepted it in the condition that you received it and there's nothing we can do to recover damages or replace it. If one piece is damaged just refuse that piece and accept the others. You need to write on the drivers ticket why you are refusing delivery of one or all pieces (Damaged - Refused is all you need to write on the ticket) But do not sign for it. Call us immediately at 1-859-887-2825.

(H1) Additional Trucking Charges:
Most truck drivers are union drivers - not inside delivery drivers. They are not paid to take your order inside your home, office, garage, or any place else. They are paid to deliver the product(s) to you - once. So if we incur additional charges from the trucking company for things you requested, like changing the delivery address, inside delivery, or a return delivery, and we get charged for it... we will charge you for them too and we'll send you the trucking company invoice to show the cost. Truck drivers are nice people and normally they'll do whatever you ask... but it's not free. It's very expensive, most fees are in the $75 range, and if you don't mind paying the fees, that's ok with us. So please be aware that if we get charged for a special service that you requested - then you'll get charged for that service too.

(I)
Any attempt to stop credit card payment on merchandise not accepted by Doc's Mustang for return/exchange because the 30 calendar days return/exchange period has elapsed, will result in appropriate legal action to recover any and all monies due Doc's Mustang.
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Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us.
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By Email:
Get personalized help with placing an order, or inquire about your account or shipment, or send us your comments and suggestions. Email us at admin@docsmustang.com

By Telephone
Phone: 1-859-887-2825
Fax:24/7  1-859-887-3570


Doc's Mustang Parts
www.docsmustang.com
107 Louisa Drive
Nicholasville, KY 40356